RETURNS
We accept refunds if a return is requested within 14 days of delivery. All returns must then be received within a further 14 days.
To start a return please access your account on Home Page
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging where possible.
Undeliverable items: Any order placed with an incomplete address, or to a wrong address may incur a re-delivery charge. We do our best not to ship items with an incomplete address but it is not our responsibility to check the the shipping address you supply. If a package is returned to us due to a wrong address or is not collected within a specified time set by the mail carrier (18 days for Royal Mail parcels) the order will be refunded back to the customer minus the original shipping cost or £4.99 if the order had free delivery, plus a £4.99 return shipping charge.
The following exclusions apply:
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.
All refunds will be processed in accordance with the Distance Selling Regulations
Exchanges (if applicable) We only replace items if they are defective or damaged.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via the 'Contact Us page on the home page
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Original shipping costs will be refunded at the basic shipping rate of £4.99 or £0 if the returned order is over £50. Any extra shipping costs from choosing a faster shipping method will not be refunded.
If LEGO pieces are missing from a set it is sometimes easier and quicker for all concerned to source replacement parts direct from LEGO. https://www.lego.com/en-gb/service/replacement-parts/missing
